Reading invoices and checking payment status
Open Invoices in the client area and select an invoice to see its issue date, due date, line items, payments, credits, and balance. A service line identifies the billing period covered; configurable-resource charges may appear as separate lines.
Open means a balance remains. Paid means the invoice balance is zero. Void means the invoice was cancelled and should not be paid. A submitted offline or operator-reviewed payment is not complete until staff records and applies it.
If a payment was sent but the invoice remains open, provide the invoice number and payment reference in a billing ticket. Do not send full card details or account passwords.