Effective: 8 October 2026
Cancellation
You may schedule cancellation from the client area. End-of-term cancellation prevents renewal and leaves the service active until its paid-through date. Immediate cancellation permanently destroys the VM and does not by itself create a refund.
Refunds
Except where required by law or expressly agreed, service fees and consumed upgrades are non-refundable after provisioning. Duplicate or demonstrably erroneous charges will be investigated. Services terminated for abuse are not eligible for discretionary refunds.
Consumers
Where a statutory withdrawal right applies, checkout may ask you to request immediate performance and acknowledge the consequences of full performance. Nothing in this policy removes mandatory consumer rights.
Requesting review
Open a billing ticket promptly and include the invoice number. Approved refunds are returned through the original payment method and may take additional time to appear.