Opening an effective support ticket
Open a ticket from the authenticated client area so support can identify your account and service. Choose the closest department and include one issue per ticket.
Include
- The affected service or invoice number.
- What you expected, what happened, and the exact error text.
- UTC timestamps, source and destination addresses, and relevant ports.
- Commands already tried and short, relevant log excerpts.
Never include
Do not send private SSH keys, full payment-card data, or reusable passwords. If access is required, arrange a temporary credential and revoke it after the investigation.